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Customer Service /Administrator

Location: Newbury, Berkhsire
Salary: Competitive salary + package
Job Type: Customer Service /Administrator
Job posted on: 12 July 2016

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Data Processing

- Process GPS data from electrical conductivity surveys.

- Use of bespoke software to produce contoured field maps.

- Utilise and understand observations from our field surveyors to create soil type maps.

- Create variable rate seed maps from soil data.

Communication

- Respond to customer queries via telephone and email.

- Accurately record and understand drilling information from customers regarding their requirements.

- Communicate with field operations team (scanners and surveyors) to ensure queries regarding the data are

addressed.

- Support sales team and act in response to their requests in a timely manner.

Administration

- Frequent use of MS Office software to fulfil necessary departmental administration.

- Manage and prioritise workload during busy seed drilling season.

- Assist the Team Leader in general office tasks.

PERSON SPECIFICATION

SKILLS AND ABILITIES

- Strong customer focus

- Ability to communicate at every level

- Effective written and oral communication skills

- Possess a confident and professional telephone manner

- Excellent IT skills including Microsoft Word, Excel and Outlook

- Proven attention to detail

- Proven ability to solve problems

- Ability to work on own initiative, making decisions, managing own workload and time, whilst developing effective

and supportive

relationships with colleagues and customers

KNOWLEDGE AND EXPERIENCE

- Experience of working in agriculture would be desirable

 

ATTITUDES AND VALUES

- Focused on using skills, training and experience to the benefit of the customer.

- Working to put the customer at the heart of everything we do

- Focused on doing the right thing for customers, colleagues and ourselves

- Self motivated and tenacious

- Flexible approach to work and managing changing priorities

- An effective team player

- Solution focused




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