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Sales Administrator

Location: Newbury, Berkshire
Salary: £18k pro rata
Job Type: Temp to Perm
Job posted on: 12 July 2016

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Role/responsibilities

1. Sales orders

a. Manage my clinets orders from quotation through to delivery. There are usually multiple orders at any one time (from spare parts through to large integrated systems).

b. Maintaining the order management system - including electronic and paper records.

c. Organising shipment of orders to customers (across the EMEA region), from small spares shipments through to dedicated transport for the large systems orders. This includes some packing of spare parts orders.

2. Support for integration projects

a. Our clients undertakes large, complex integration projects which involve many different suppliers and stakeholders. The administrator has a crucial role within the project team which includes: managing orders with suppliers; coordinating shipments to customers; and providing general administrative support to the engineering team.

3. Office support

a. Be the first point of contact for all inbound enquiries, directing calls and handling queries.

b. Providing general administrative support to the team as needed - eg travel bookings, collation of reports etc.

4. Service support

a. Support in coordinating the service repairs process, from inbound delivery of equipment through to return shipment and invoicing.

b. Support of our clients training resource, including coordinating training courses and updating training manuals.

5. Spare parts stock management

a. maintains on-site stock of spare parts. The administrator is responsible for keeping track of stock levels and placing new stock orders with suppliers when required.

 

Essential Experience

 

· Substantial experience of dealing effectively with heavy workloads in an administration role.

· Experience of sales order management, from handling orders through to maintaining effective records and reports.

· Experience of dealing directly with customers, building relationships and handling issues.

· Proficiency with Excel in particular - and MS Office in general.

 

Desired Experience

· Experience of dealing with imports and exports, including the shipping of goods outside the EU.

· Experience of working in an engineering industry.

Critical skills

 

Good communicator - the role requires a high level of communication skills - both written and verbal. As the face of the company, it is essential that the administrator projects a positive impression of our client as a professional, capable organisation with excellent customer service.

Planning & prioritising - with so many concurrent sales orders and integration projects to deal with, it is essential to be able to prioritise effectively and commit to completing tasks on time.

Attention to detail - when dealing with sales orders, accuracy is of paramount importance, especially when issuing documents to customers. The role demands that critical documents such as quotations or invoices are double-checked before sending out, even during the busiest times.

Team player - this role requires a strong team-player, who actively contributes to results. Someone who is always willing to help out their colleagues in the interests of (for example) delivering a key project on time.














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